| IN-DEALERSHIP CONSULTING PROGRAMS Best Practices for Service |
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| Within your service department, there should
be a defined process for everything, from
selling repairs to handling customer complaints.
Increasing profitability, improving team
satisfaction, and maintaining customer loyalty,
however, can often be a tall order for any
service manager. Sometimes existing processes and methods can actually prevent you from reaching departmental goals. The Best Practices for Service in-dealership consulting program is a multifaceted six-month training process. All necessary forms and process implementation are included. The program addresses the following items: • Facility utilization and production. • Service advisor selling techniques. • Market driven pricing. • Shop scheduling. • Traffic building. • Service drive merchandising. • Customer satisfaction. • Expense control. All existing dealership processes are examined and compared to known best practices. Together with your management team, we will custom tailor new or revised processes, train necessary personnel, and begin implementation. Other problems specific to your service department will be addressed and re-engineered, as well. BACK |
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