| IN-DEALERSHIP CONSULTING PROGRAMS Practical Service Management |
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| Another name for this seminar might be "Merging
technology with processes." Once you
have identified opportunities to improve
your service department processes, you need
management with the skills and training necessary
to effectively implement changes in your
operations. Through a series of in-dealership visits and assessments, our consultants will train your service department staff members in the details of a service management system. Then we will roll up our sleeves and help with the implementation to assure success. Focus items include: • Evaluation of "your" market. • Financial statement analysis. • Repair order analysis. • Establishment of market driven pricing methods. • Price averaging. • Job pricing. • Developing service driven point of sale materials. • Maximizing facility utilization. • Time inventory control. • Work flow control. • Establishment of an appointment system. • Customer follow-up processes. • Organizational structuring. • Creation of effective pay plans. • Continuous performance tracking and assessment. M.M. Profit Group encourages training seminar participation by all service department staff, support personnel, dealers, general managers, and any other client personnel interested in the success of the service and parts departments. Training attendees will gain a better understanding of the daily processes that drive your service operation. Together, we will work to re-engineer these processes to effectively implement them in your service department. By then teaching your employees how to use the new management system efficiently, you will gain the most return from your investment. BACK |
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