| EXECUTIVE MANAGEMENT SEMINARS Fixed Operations Profits and Customer Retention |
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| This is an intensive operational workshop
for dealers, general managers, and overall
fixed operations managers, designed to identify
the techniques of managing through key performance
indicators. This workshop will define such
performance indicators for each fixed operations
department, as well as instruct attendees
in how to calculate dealership performance,
and provide a set of industry benchmarks
for comparison. Executive managers are often unaware of the basic elements or critical success factors for each fixed department. However, with a thorough understanding of such elements, and with the ability to discuss needed improvements in a managers language, attendees will gain the power to tie these subjects together. This course is for those who suspect there are business opportunities in one or more of their fixed operations departments, and who want to begin making daily improvements. Upon completion of this course, may be the first time you and your managers can "speak the same language" and focus on the same needed improvements. Teaching your staff about these areas and then being there for the implementation of these techniques in a vital part of this program. Results that will follow successful implementation include: • Improved shop productivity. • Increased parts and labor sales and gross profits. • Improved customer retention. • Improved performance with the tools to track it. • Increased bottom line profits. BACK |
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SEMINARS
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