| Service Department, Parts Department and Body Shop Opportunities | |
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How do you determine which procedures are right for your shop? How do you assure your staff is highly trained? |
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| The service department, parts department,
and body shop at any automobile
dealership
are very busy places. Technicians
mill about
making repairs and taking cars
out for test-drives.
Customers wait to order or pay
for service.
Phones ring incessantly with
people wanting
to make appointments or find
out the status
or cost of a car repair. The highly profitable dealers share common factors. They have realized that long-term profitability starts with customer retention. They have a set of standards and processes that allows them to exceed their customers’ expectations. Not only do they fix vehicles, but they also take the time to understand what their customers want and then they deliver a level of customer service that exceeds any pre-conceived notions the customer may have had. If proper operational procedures are developed and a professional staff of frontline personnel is maintained, these departments can be your greatest source of income for a dealership. MM Profit Group can provide assistance through consulting, training, and support services targeted specifically for your Parts, Service, and Body Shop operations. We provide proven solutions and programs that are customized to your dealership’s individual needs for: • Developing market driven pricing. • Improving parts and labor sales from current customers. • Improving gross and net profit on parts sales, service sales, and body shop sales. • Exceeding customer’s expectations and improving customer retention. • Increased productivity. • Increased levels of parts department service. Improvements For Your Dealership About Our President: Mark D. Martincic BACK |
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