SERVICE SEMINARS
The Customer Sales Process
This course discusses the reasons people shop where they do and what it takes to earn their business and loyalty. It covers an organized approach to the sale, selling to different types of people and delivering world-class service. Participants will learn how to develop techniques for building rapport with their customers, establishing credibility, and managing moments of truth in the service department while turning distraught customers into loyal customers.
Starting with what your customers need and want rather than what you have to sell is the key to sales success. But how do you identify your customer’s objectives before the sales cycle even starts? This course will help management and and your staff develop skills to deliver real business value to your customers.
Overview:
Learn why customers shop in the places they do, and what it takes to earn their business and loyalty. Learn the organized approach to the sale, how to sell to different types of customers, and how to deliver world class service. Develop techniques for building rapport with your customers, establishing credibility, and managing moments of truth in the service department while turning distraught customers into loyal customers.
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