SERVICE SEMINARS
The Service Advisor's Role in Customer Retention and Service Drive Sales
This one day seminar is designed for new or seasoned service advisors who wish to improve their skills. This seminar will also be valuable to assistant service department managers and other personnel with constant customer contact issues. Items to be discussed include the service advisors influence on a dealership’s image, daily duties and responsibilities, communication with distressed customers, service drive sales, building customer rapport, selling benefits, and best practices.
Overview:
This seminar is fast paced, practical, and informative. Participants will leave the workshop with the skills needed to become a world-class service advisor. They will gain a comprehensive understanding of the importance of their position and the effect these skills can have in obtaining total dealership goals in both customer retention and profitability.
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